You’ve decided to hire a WordPress maintenance company and stop wasting time fixing your site every time a new version of WordPress comes out? Smart decision! After some googling it seems like there are dozens of nearly the same companies, offering the same “best” service for the same low price. Wrong! We thought so too, but after comparing 25+ WordPress maintenance services, it’s obvious there are vast differences between the companies. Some data we got is astonishing and sheds new light on the entire WordPress maintenance business. Get the best service for your buck by accurately comparing maintenance services based on your precise needs.
[box type=”light”]You’re busy, right? Let’s not keep you waiting;
• Learn how much money you’re losing by doing maintenance on your own
• Filter through 30+ companies to find the best one for you
• See who we recommend[/box]
[tweet]Compare +30 #WordPress maintenance companies on price, response time, location, services & more[/tweet]
I just click “update everything” and … it’s all good!
That’s an understandable approach. In most cases, it works out fine. It’s also a calculated risk you’re obviously willing to take. That’s the bottom line here – risk and consequences of things going sideways. If you’ve been around computers long enough (more than 5 minutes) you know things eventually do go wrong.
If you’re updating your cat’s blog and the process fails – who cares (ok, except Snuggles)? It’s a cat blog, not your livelihood. But if you’re updating a business site that supports your business as a marketing asset or actually is your whole business – can you afford to be down for an hour, three or maybe even a few days? What if you’re updating a site for a client? Is “let’s hope for the best” gonna cut it? Probably not!
[box type=”light right”]It seems unreasonable to risk prolonged periods of down time if you can almost eliminate the risk for $55 /month.[/box]
Paying $55 per month (that’s the average price across all services we analysed) is like insurance. If everything goes well (and it probably will), it’s sort of “wasted money”. But, if anything goes south, even a little it’s a minuscule price to pay to get it fixed. The monthly fee is in most cases lower than a one-off fix fee! Bottom line – if a site means anything to you, leave the maintenance to professionals and spend your time doing business, not wrangling code and obscure bugs.
[tweet]Avg monthly price for #WordPress maintenance services is $55. Well worth it, if you ask us.[/tweet]
I do my own maintenance as good as they do!
While doing WordPress maintenance is not brain surgery it’s still a job that can be done in an amateurish way (politely said) or a professional one. If you see yourself in the latter group that means you:
a) are a seasoned WP professional with years of experience in various scheduled and unscheduled (urgent) tasks ranging from DNS issues to plugin compatibility problems
b) have plenty of free time, more-less always and value your work at around $20 per hour
How did we get to $20 per hour? The average cost of monthly maintenance is $55. If the company spends a bare minimum of 2 hours per month on your site (and with “small fixes” often offered for free they can spend a lot more), it means they charge 20-ish dollars per hour. Hence, that work can be outsourced and done for the said amount, despite you thinking that your time is much more valuable. It may be, but in this case, people are willing to do it for less, so that’s the market value.
[box type=”light left”]If you’re taking care of your site, and especially if it’s more than one site do yourself a favour – realistically calculate how much is that costing you.[/box]
You could be charging $100 per hour for doing some other work, but you’re not. You are doing maintenance instead and losing money. To make matters worse if this kind of work is not your speciality it means it takes you a lot longer for the same task than somebody who is highly specialised in maintenance related work. At some point, you’ll have to invest in some tools and plugins, so you’ll waste even more money. When dissected, “saving money” all of a sudden turns into “losing money”. So, if you’re taking care of your site, and especially if it’s more than one site do yourself a favour – calculate how much it costs you. Be fair to yourself while crunching those numbers.
[tweet]Doing #WordPress maintenance & fixes on your own probably means you’re losing money[/tweet]
WordPress technical support & more than just maintenance
Although the focus of this roundup is maintenance if you look at any of the listed companies’ websites you quickly realise they offer more than just maintenance. In fact, for the (often low) monthly price many offer so much more that we don’t quite understand how’s financially feasible for them.
“Unlimited small fixes” is something you’ll often find and as ambiguous as “small fix” is we’ll assume that these support providers will assist you with practically any WordPress issue besides building a new site. Some even offer free migrations. So if you’re looking for technical support for WordPress and thinking of hiring a freelancer to help you, think twice before doing that. Getting a monthly support/maintenance service for a few months might be a lot cheaper and a more pleasant experience.
[tweet]Avg price for a (small) one-off #WordPress site fix is $58. Monthly rates are cheaper![/tweet]
How to find the best WordPress maintenance service?
Finding the best company that will take care of your WordPress site isn’t that easy. Although most of them offer the same basic package, details like price and specific services vary. If you take the time to look deeper you’ll realise a lot of these “companies” are a one-man-band operation. We value their efforts! But there’s only so much one person can do and sooner or later he needs to sleep so having at least a few people available is a huge plus. We didn’t include any company size data because there’s no way to verify it.
Another “thing” we stumbled upon is a lot of name changing. One could call it rebranding but honestly, it’s just changing the service name and domain. There’s nothing wrong with that but if you visit bestdogfood.com and send them an email, and they reply from bestcatfood.com it doesn’t instil confidence in their services.
How did we test the companies?
After gathering the data available from their sites, we tested their response times and general demeanour when addressing potential customers. So, we came up with a simple email that we sent to each company on the list. Here’s the original email:
My name is Ivan, and I run a personal travel blog for about a year now.
So far, I haven’t had many problems, but for the last month or so, my site has been loading quite slowly. I noticed the changes myself, and people have started complaining about it and yet some popular plugins I’ve tried haven’t helped me much.
I was interested if I subscribe to your monthly plan, would you be able to speed up my blog and solve several other issues that I’ve been experiencing?
Can you also tell me where are you from? I want to make sure that you can help me with the blog at any time during my working hours.
Thank you for your time,
[box type=”light right”]Some companies have automated email responses which we didn’t consider. We were interested in emails sent by actual support agents.[/box]
All emails were sent around 2pm GMT+1 time. Yes, that might seem unfair because it’s normal business time for some companies and the middle of the night for others. However, problems with sites happen all the time so, 2am or 2pm – it’s not really an excuse. Also, since we didn’t know where most of the companies were located we couldn’t customize the sending time to be more friendly. We also hope that emails are prioritised so things like “my site is down” are taken care of before everything else.
As emails started coming back, we noted down the exact time it took them to respond. Those response times, as well as complete emails, are available in the table. As you can see most companies really did their best to describe what they offer and were more than polite. Some, on the other hand, replied with a very short email.
Please note that many companies are available for live chat and phone calls. Contacting them through those channels will surely give us a faster response, but we wanted a uniformed approach for all test subjects.
[box type=”light”]There are NO affiliate, referral or sponsored links of any kind in this article. So, click away ;)[/box]
Find the best WordPress maintenance company for your needs
[box type=”light visible-xs”]Unfortunately our tools for filtering maintenance companies are not optimised for small screens such as the one you’re using right now. Please open the article on a bigger screen to fully utilise our tools.[/box]
Recommend me someone!
Sorry, don’t have a crystal ball to do that (as we don’t know any details about your needs) but we’ll give you an easy recipe. Filter companies by location. That will provide you with some choices in your timezone, which, we believe, is crucial. Write an email with what you need and expect; be as specific as possible. Send the very same email to all companies. Be sure to ask if they provide a 24/7 service or what their hours are. Based on their responses you’ll end up with two, maybe three companies. Chose the one that you like the most or let the price be the deciding factor.
[tweet]Doing #WordPress maintenance on your own? Do it smart! Ensure visitors don’t see a broken site[/tweet]
If you decide to do maintenance on your own that’s fine; many people do. Just remember that it’s a chore like any other. If neglected or not done at all it’ll come back to bite you big time at the worst possible time. Be smart, make backups, keep things updated and install a maintenance mode plugin while you’re doing work so that visitors don’t see your site broken.
Hi Gordan, Steven here from ValiusWP. Great, detailed list. Thanks for including us! There are a lot of WP support companies these days and having a filterable list will help people find the company that suits them best. Nice work!
Thanks for including us on this list. We’re pleased to be part of this amazing and comprehensive WordPress ecosystem. WPAlways has been working with WP since 2006. It’s amazing how much the platform and talent pool has evolved. Thanks again, keep up the good work!
Thanks for including WP Buffs in this list!
This article does a great job of outlining all of the advantages of using a WP maintenance company with professionals available 24/7 so YOU don’t need to be available 24/7! Most of our customers, including web designers and developers, would rather spend their time on things other than the often mundane tasks involved in keeping a website running smoothly.
The chart’s a great resource to start to narrow down the perfect match for a customer’s needs. Thanks again!
This is a decent writeup but I’d be lying if I thought this was a good representation of the quality of the WordPress maintenance services landscape.
The only real metric being used here is measuring how quickly someone on the sales team responds to a standard inquiry. It doesn’t give any insight into how quickly a company’s support team would respond to any given request, including prioritization of more urgent requests.
In other words, the data here is pretty seriously flawed and misrepresents the quality of each vendor.
If you really want to uncover who is doing the best work in this space, you’d need to have an active subscription with each of them, and not only measure things like response times, but more importantly, resolution times.
It doesn’t matter how fast someone answers an email if they don’t have the technical expertise to resolve it in short order.
Based on my own experience in this industry Maintainn, WP Maintainer, WP Buffs, GoWP, and my company are doing the best work and should be the recommended providers here.
I also think it’s important you disclose the real angle here and that this is all a #growthhacking play to build links and get social shares, not to provide truly meaningful or valuable information for your readers.
You have content all over the web linking page to this under construction plugin:
Not that there’s anything horribly wrong with that, but disclosure is important, especially when the you’ve written content for one of the companies that you rated here (Fix My WP).
Anyway, if you ever are interested in really getting a good look at what this space has to offer, I’d be happy to offer a trial of our services so you can see what it’s like to work with a team of professionals.
Is the metric we used here ideal? Far from it! We wanted to get an account with every company, test response times, see how they fix bugs, handle problems but the logistics of such an undertaking are not trivial. So, we decided to start with something – how long it takes to respond to an email. In due time, I’m sure we’ll do another test. A more real-world approach. Till then this is what we got.
As for our relationship with some of the companies – we did disclose it! It’s in the notes for two companies. Maybe we weren’t clear enough about it, but we’re not hiding it.
I’m sorry you feel this article “does not to provide truly meaningful or valuable information for readers“. We plan on writing more like it, with more tests of maintenance companies. Hopefully, you’ll change your mind then.
I guess my point is… what’s really being communicated here? It’s not clear to readers that the only thing you’re really representing is how long it takes to get a response for a SALES inquiry. Which is especially problematic when it’s sent at 2am for some of these vendors.
You’re not even kind of showing people who the “best wordpress maintenance company” is. Your words, not mine. Not even close.
As I mentioned before, if you want to really find out the answer to the questions you’re trying to answer here, I’m happy to remove some of the trivia and offer a free trial account of our services. I’m sure many other companies would do the same.
I’ve explained the 2 am issue in the article. Really don’t know how we could have done it “fairer”.
No, we are not showing “who the best company is” nor will we ever. We provided some data to readers to help them pick the best company for them. In my opinion much more important criteria than “best company over all”.
If we take a trial account from you (or anybody else) and do a write up on how is it to actually be your client (which I’d love to do) how do we retain a sense of neutrality? You know that it’s a “test” account. Some may argue we won’t be getting the same treatment as other clients.
I guess we’re officially at an impasse since there isn’t a way to convince you that what’s you’re doing is more of a game than wanting to paint an accurate picture for readers. A quick piece of advice on my way out the door: Neil Patel may know how to growth hack, but I’ll bet he sips expensive tea on a yacht made for one while he listens to Yanni and cries himself to sleep. The world will get lonely if all you’re focused on is building links and social share counts. Being a trusted source is a long play, but it’s more fun and you end up with a lot more friends.
I really don’t know how Neil lives … :)
I’ll repeat myself – this is a start! Far from perfect, but a start. Various tests of hosting companies improved over the years too, as more people started doing them. Hopefully, others will start testing maintenance companies too. And no you can’t convince me that this is “just a links game” for us. If it were so your comments would have never been approved.
Hi Ryan. I had to reply to your comment since you mentioned our company name(twice).
Fyi we never knew that we were tested, in fact our response time was below our average but that’s fine for us.
Since you have a strong opinion on which are the best WP Maintenance Providers I suggest to create your own review and publish it under your blog. It will be a fun thing to learn the criteria you used to rank WP Maintenance Companies you never had worked as client nor as a provider.
Thanks for the shout out for WP Buffs here, Ryan! I have to agree with some of your points here in that the time a company takes to respond to an initial email is no correlated with the quality of work they provide.
This is a pretty badass chart though!
The article should probably be geared more towards comparing offerings and initial response times. This isn’t really a comparison between these companies though.
I do my own maintenance but LOVE what you did with the smart comparison table. Haven’t seen that in an article yet.
Gordan, I definitely agree with the bottom line you stated: “if a site means anything to you, leave the maintenance to professionals and spend your time doing business, not wrangling code and obscure bugs.” Almost any business owner would be making a wiser business decision in outsourcing WordPress maintenance than taking it on themselves! It’s to help such business owners that we’ve been providing WordPress maintenance since 2010. It’s interesting to see how many companies are now offering maintenance services! Thanks for the work you did in researching and writing this post.
Makis and staff at Fix My WP have been my go-to service for years. World class hack repair and more. Several clients have moved to his maintenance package and even hosting too. I’ve sent the webmasters I teach and their clients to him for nasty site issues and everyone is over the moon with his service. Response time is about half what’s shown in the table on average.
Thank you for including WP Minder. I do agree with other commenters that response time to a sales inquiry does not necessarily reflect quality of support or response time for *active* clients. However, I appreciate being included. WP Minder has been providing WordPress maintenance, support and hosting to small business clients since 2014.
Ivan and Gordan, thank you for including OptimWise in your second round of testing! There’s a note in our line in the table, but I also want to point out here that our sales inquiry email came at 8:18 AM our time on a national holiday in the US (Labor Day). That’s why it looks like it took us over a day to reply to the sales inquiry.
We’ve been providing WordPress maintenance since 2010. We appreciate appearing alongside other companies who are working hard to keep WordPress sites secure and stable!
Holy Moly what a list!
It shows the explosion of WP Support companies over the last number of years. There is such a variety here, of location, price and I’m sure, service. Thanks Gordon for doing the work (and taking the risk) of trying to find some metric to judge performance – not perfect of course. You are right in saying that more testing needs to be done in the future. It is hard to find the right method and trial accounts is unfortunately not it, as they would of course be prioritised.
This is a start and much better than those lists that recommend companies without any metric to judge performance. Great Work on the chart, maybe in version 2 you could add in more details of the offerings and specialism of each company, as I’m sure they can’t all be the same. At WP Hero for instance we deal mainly with sites running WooCommerce.
Anyhow from myself and the team @ WP Hero have a great day and to all of those companies listed above – keep on rocking the world of WordPress Support :).
Great list. I hope WPLot.us (WP Lotus) makes the list one day.
If you would like WP Lotus on the list, please contact us via email with all the details about the company. After reviewing the company and your site, we’d be happy to include it on the list!